Returns Policy
Our Returns Policy allows for the return of most new and unopened items within 10 days of delivery, for a full refund minus shipping costs. However, items that are custom-made with names and dates cannot be returned. We may offer a store credit on a case-by-case basis. If the return is a result of our error, such as receiving an incorrect or defective item, we will cover the return shipping costs.
Upon returning an item, you can expect to receive your refund within four weeks. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes for your bank to process our refund request (5 to 10 business days).
To initiate a return, please get in touch with us and provide your order number and details about the product you would like to return. We will respond promptly with instructions on how to proceed.
Shipping
We offer shipping to most destinations worldwide, though some restrictions may apply to certain products. Shipping and delivery dates are estimated based on the availability of your items and the shipping options you choose. Please note that some items may take longer to make than others. Our shipping rates are weight-based and rounded up to the nearest full pound to reflect the policies of the shipping companies we use.